POLICIES

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Reservations

We welcome walk-in appointments, however, to ensure that your service is scheduled at the best time for you, we recommend that you reserve your appointments in advance. You can schedule your appointments by telephone, text or online. We require a credit card at the time your reservation is made to secure all appointments. Our prices and services are subject to change. Our technicians are highly-trained in their field of expertise, and are the best in the industry. If you have a preference for a male or female technician, please make your request known when making your reservation.

If you must reschedule or cancel your appointment, please notify us 24 hours in advance to avoid a 50% charge for these services. Failure to arrive for your appointment or notify us, may result in a 100% charge for all reserved services.

 

Payments

Cash is king! But if not we accept: Visa, Master Card, Discover, Amex, Checks  [Returned check fee $35]

Cancellation Policy

If you must reschedule or cancel your appointment, please notify us 24 hours in advance to avoid a 50% charge for these services. Failure to arrive for your appointment or notify us, may result in a 100% charge for all reserved services.

 

Gratuities

Gratuities are not included in the price of our services or packages. At your discretion, gratuities are graciously accepted by our technicians. Gratuity envelopes are available upon check-out. The industry standard ranges from 15% to 20% of the service fee. Please note that we do not add gratuities on credit card payments. We ask gratuities be made in cash; an ATM is available inside our facility.

 

Parking

Our clients are welcome to park on the street in front of store for two hours free. And another option is some other park lots which are close to our Spa as well that charge $0.25 per 15 mins.

 

Gift Cards

Gift cards are perfect for any occasion! We offer gift cards in any dollar amount. La Care Aroma gift cards may be purchased by telephone or online. Spa Series for our spa services are more effective when performed on a regular basis. With the purchase of five of the same spa services, you receive the sixth FREE. Spa series are ideal for gift giving! Gift cards are not redeemable for cash and are non-refundable.

 

Return Policy

Unopened merchandise may be returned within 14 days from the date of purchase for a refund. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards, services, series and packages are non-refundable.

Age Requirements

Guests ages 15 - 17 must be accompanied by a parent or legal guardian. Guests ages 15 - 17 must have a parent or legal guardian in the room while services are being performed.  Children under 15 are not permitted in the spa. Facial Peels are not available for minors.

Jewelry + Valuables

Please do not bring your jewelry and other valuables into the spa. We regret that we cannot be responsible for lost or damaged personal items.

 

Arrival

La Care Aroma offers amenities that you can enjoy prior to and after your spa services. Please plan to arrive 15 minutes before your scheduled appointments to relax and prepare for your spa services. A late arrival may result in a shortened service. We will do our very best to accommodate you. In this instance, you would remain responsible for all reserved services.

No Cell Phones

For the comfort of all of our guests, we ask that you turn off and turn to the slient model to refrain from using your cell phone while inside our facility.

No Pets

We love our pets, too! However, we regret that we are unable to allow pets inside our facility due to State Board Regulations. Service animals are welcome.

A service animal must fall under the following American with Disabilities Act guidelines:

  • Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

  • A service animal is legitimately trained to be in public and to be under control and non-intrusive and not bark.

  • Service animals are working animals, not pets.

  • The work or task a dog has been trained to provide must be directly related to the person’s disability.

  • Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

  • Emotional support dogs are not covered under the American with Disabilities Act and can legally be denied access.

  • Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

No Alcohol or Drugs

Spa services are highly therapeutic and, therefore, we reserve the right to refuse spa services to any guest under the influence. Alcohol and drugs are not allowed in our facility

The Spa La Care Aroma

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219 Bridge Street Phoenixville, Pa 19460

610-618-2900

www.lacarearoma.com

BUSINESS HOURS

MON-SAT 9AM-9PM

SUN 10AM-6PM